Warranty and Repairs

WARRANTY

We take pride in the quality of our designs.  All items are thoroughly inspected prior to shipping.

Please note: We use genuine gemstones, and as they are a natural substance, stones will vary in pattern and colour as no 2 gemstones are exactly the same. 

If your item is broken or damaged upon receiving (48 hours of delivery date) send us an email to info@cjtrinitycreations.com with a photo of the damaged item, and we will send you further instructions.

Your CJ Trinity Creations Warranty does not cover changes in appearance, gradual degradation, loss, breakage and damage due to wear and tear or the improper storage and/or use of your accessories/jewelry.  CJ Trinity pieces are delicate and made with natural materials and thus should be worn and used with care.

*Please see Care Instructions*

 

REPAIRS

We completely understand that accidents happen in the busy lifestyles we lead.  Our pieces are created with high quality materials that shouldn't fall apart unless they are snagged or stretched out over time.

Please note: We ONLY do repairs to CJ Trinity pieces.

Repairs are complimentary if an item breaks within 2 weeks of delivery as that would indicate a manufacturing defect.  After that time, we charge a small fee for labour and materials (i.e.: up to 5 missing beads, clasp replacement, etc.).  All shipping costs related to out-of-warranty repairs including return shipping of repaired item are the buyers responsibility including but not limited to cost of shipping, duties, customs fees and taxes.

Please contact us for a quote and send a photo of the piece in need of repair to info@cjtrinitycreations.com and I will send you further instructions. 

 

RECOMMENDED CARE INSTRUCTIONS

* Do not expose gemstone jewelry to water in order to extend its wearable life.

* Remove stretch bracelets by gently rolling them off the wrist one at a time, avoid pulling on the elastic cord, as it can weaken over time.

* Gemstones will "age" over time, they are a natural porous material that can lose their luster and become scratched.

* Avoid contact with lotions or chemicals as they can degrade natural materials.

* Do not wear your jewelry to bed

* Avoid wearing your jewelry during vigorous physical activity as it may catch on something.